Within these terms and conditions the following definitions apply: ‘We’ means the company, Natural Insulations. The ‘Manufacturer’ means the supplier or manufacturer of goods for which the company acts as agent or distributor. ‘You’ means the person, firm or company by or on behalf of whom the goods are purchased. The ‘Goods’ means the articles or things described on the Company’s invoice or delivery note and any goods supplied in substitution for or in addition to such goods.
2. RETURNS AND REFUNDS
You have the right to cancel your order up to 14 days from receiving your goods.
To be eligible for a full refund of the goods, please ensure the goods are returned to us within 14 days of cancelling your order. The original cost of delivery is non-refundable.
The goods must be returned at your expense. We can provide you with a cost and arrange collection of the goods to be returned on request. Alternatively, you can arrange to return the goods to us. All returned items must be undamaged and in their original packaging.
We will provide you with a full refund of the cost of the goods returned, less the cost of collection if arranged by us, within 14 days of receiving the returned items.
For all returns please contact firstname.lastname@example.org or call us on 01768 485050.
We must receive payment of the whole of the price of the goods before an order can be accepted. Once payment has been received the order will be confirmed by email to the email address provided online or by phone. Acceptance of the order brings into existence the legally binding contract between us, the company and you, the purchaser.
Any written or verbal quotations made by us constitute an invitation to you to make an offer on the terms set out and is subject to alteration or withdrawal by us without notice.
Quotations are valid for 30 days from the date of quotation unless otherwise agreed in writing.
All prices shown on our website are exclusive of VAT at the current rates. VAT will be shown below any delivery charges on the order summary page before payment.
We will charge your credit or debit card for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. We accept no liability if delivery is delayed because of the provision of incorrect payment details. If it is not possible to obtain full payment for the goods from the credit or debit card then we have the right to cancel the contract.
Goods will be delivered to the address specified in your order. Kerbside delivery only. Liability cannot be accepted for any loss or damage to goods once delivered.
We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and you will be contacted to arrange an alternative time.
Check goods thoroughly before signing for them. Shortages and errors at the time of delivery cannot be rectified later.
7. TITLE AND RISK
Once the goods have been delivered to you the risk of any damage to or loss of the goods passes to you.
We accept no liability for indirect or consequential loss arising from any breach of the contract, the Goods or the use thereof in all circumstances, whether or not caused by the negligence of the company, its agents or servants.
We reserve the right to change the specification of any products, goods or services in our sales literature and elsewhere at any time without notice.
Nothing herein shall affect the Statutory Rights of a consumer in relation to the rights or obligations that arise if the goods are defective or are not fit for a purpose or do not correspond with a description.
These conditions and the contract shall be subject to and construed according to English Law and the English Courts shall have exclusive jurisdiction over all disputes arising therefrom.
Soulands Studios Ltd
Reviewed June 24th 2021