Delivery options:
Delivery Time:
Delivery of your order is typically 3 working days. If you need your order sooner or would like it delivered on a Saturday then please phone us on 01768 485050 and we will try to accomodate.
Delivery options exclude Bank Holidays and weekends. We are closed on Bank Holidays and therefore they are not considered a working day for delivery purposes.
Pallet Delivery:
Most of our insulation products will be delivered on a pallet. As someone needs to be present to accept a pallet delivery, we shall contact you to arrange a suitable delivery date once you have placed an online order. You will be asked for a contact number when you give your details on our payment page.
Delivery Prices:
You are able to get a delivery estimate within the shopping basket, you can check this at any time as you add items to your basket and continue shopping as you like.
Highlands and Islands:
If you need delivery to the Highlands or islands including Isle of Mann, Isle of White, Jersey and Guernsey then please give us a call and we will work out the best delivery price for you.
Returns:
You have the right to cancel an order within 14 days of receipt of delivery of goods.
Natural Insulations should be contacted to request cancellation and refund by email at sales@naturalinsulations.co.uk or by phone at 01768 485050
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
All items must be returned along with their original packaging, and sent by secure carrier at your own cost.
Once returned goods have been received back at the Manufacturer’s warehouse in a saleable condition any sums debited from your credit or debit card will be re-credited to your account.
Alternatively if you would like to talk to us about placing an order please phone us on 01768 485050 and we will be happy to help.