Delivery and Returns
Standard Delivery
Typical Lead Time during current (Feb 2021) lockdown is 3 to 5 working days . The majority of our product is in stock at all times. For larger quantities lead time is 5 – 7 working days, please phone if specific dates are required for your project.
Next day or weekend delivery is available please contact us for details.
Tel: 01768 485050 or email enquiries@naturalinsulations.co.uk
All delivery charges included in in the final shopping basket are based on delivery to mainland UK only.
Most of our insulation products are delivered on a pallet. You will be contacted once you have placed your order to arrange a suitable delivery date. Please provide a contact number when placing your order.
Highlands and Islands:
We deliver to the Highlands/Islands including Isle of Man, Isle of Wight, and the Channel Islands. Please contact us for details.
RETURNS
You have the right to cancel your order up to 14 days from receiving your goods. Please ensure the goods are returned to us within 14 days of cancelling your order.
We can arrange to collect your goods at a cost of £7.50 + VAT per pack of insulation or any other item. Alternatively, you can arrange to return the goods to us at your own expense. All returned items must be undamaged and in their original packaging.
We will provide you a full refund including the original standard delivery cost within 14 days of receiving the returned items.
For all returns please contact sales@naturalinsulations.co.uk or call us on 01768 485050.