A selection of our most frequently asked questions & answers, however if you can’t find what you are looking for or would like further information then please call us on 01768 485050 or submit a request on our enquiry form.
How would I buy insulation?
Our natural and recycled insulation products can be ordered online with the exception of Steico Rigid Wood Fibre Insulation. Please contact us for details of how to order these products.
Phone: 01768 485050
What is the delivery process?
Each of our products has a different delivery process, and the cost will be calculated at checkout. Most of our insulation products will be delivered on a pallet. As someone needs to be present to accept a pallet delivery, we shall contact you to arrange a suitable delivery date once you have placed an online order. You will be asked for a contact number when you give your details on our payment page.
Alternatively if you would like to talk to us about placing an order please phone on 01768 485050
Why You Should Install a Natural Insulation?
- Are more thermally efficient than mineral fibre
- Use less energy and emit less CO2 in manufacture than mineral fibre (particularly Thermofloc)
- Are safer to handle than mineral fibre
- Have the ability to absorb and desorb moisture without losing their efficiency
- Can store CO2 during growth (hemp)
- Can help UK farmers find a market for their sheep wool (Thermafleece)
- Can be composted or incinerated for energy use at the end of their (long) life
- Thermofloc makes use of recycled newsprint
Is any insulation suitable for vegans?
SupaSoft Insulation, NatraHemp and Steico wood fibre products are suitable insulation for vegans.
SupaSoft Insulation is made from recycled plastic bottles, so SupaSoft doesn’t just save you money and cut carbon emissions but also helps reduce harmful plastic from entering the food chain.
NatraHemp is medium density insulation rich in home-grown hemp fibres. A safe, efficient and durable alternative when plant fibre is the preferred choice.
Steicoflex is a flexible insulation slab made from forest thinnings and saw mill residues. It is a high density product with good acoustic properties.
Why does THERMAFLEECE need a synthetic binder?
The binder is required to ensure that the insulation maintains its shape throughout its service life. There are no natural materials available that can do this. Every effort has been taken to ensure that the virgin polyester content of the product is kept to a minimum.
How does THERMAFLEECE react to fire?
THERMAFLEECE will not contribute towards the developmental stages of fire. Thermafleece sheep’s wool insulation complies with British Standard BS 5803-4 for flammability and resistance to smouldering.
How does the thermal performance of THERMAFLEECE compare to other insulation?
THERMAFLEECE CosyWool is approximately 10% more thermally efficient than low density glass fibre insulation and THERMAFLEECE UltraWool is more than 20% more efficient
Can I lay natural or recycled insulation on top of existing mineral wool insulation in my loft?
All our insulations can be laid on top of existing insulation, even Thermofloc, which is a loose insulation made from recycled paper.
Do I need to insulate my loft hatch?
Yes, something like 5% of heat is lost through your loft hatch, so it should be insulated.
I want to insulate a sloping roof. Are your natural and recycled insulation suitable?
Yes, all our insulations are suitable but with an existing roof you must leave a 50mm air gap between the roof tiles and the back of the insulation.
Can natural and recycled insulations be cut easily?
Thermafleece and SupaSoft insulations can be cut using a straight edge and a Stanley knife, an insulation cutting knife or simply torn apart.
For more accurate cutting, tightly compress or clamp the insulation between two pieces of solid 15mm board. Overhangwhere you want to cut keeping the two board edges aligned. Saw cut the edge using an insulation cutting knife or another sharp, scalloped edged knife and keep the blade firm and square against both board edges throughout. Trim any fine remaining fibres with large scissors or shears.
Are any of your insulations suitable for cavity walls?
No, there is too much moisture in the cavity for a natural insulation.
Can I get a government grant for home insulation?
The answer is it depends on your local authority. Each local authority has its own independent scheme (or not as the case may be), and the only way to find out is to ask. You could also follow our link to the Energy Saving Trust (www.est.org.uk) which can can give you an idea of which grants you may be eligible for if you type in your postcode.